Shipping & Delivery

Shipping Options:

  • Standard and Express Shipping are available through DHL and Aramex.
  • Shipping methods may differ based on the destination.

Shipping Charges and Delivery:

  • Delivery across all regions in Lebanon is free via Aramex.
  • For international deliveries to select countries, DHL and Aramex shipping fees apply, based on your location.
  • Shipping costs are calculated by the weight of your order, the shipping method chosen, and your location.
  • Total shipping costs will be shown at checkout.

Delivery Timelines:

  • Estimated delivery times will be provided during the checkout process.
  • Delivery durations may vary depending on the chosen shipping method and destination.

Order Processing:

  • Orders are usually processed within 1-2 business days after payment confirmation.

International Shipping:

  • Available to certain countries.
  • Customers are responsible for any customs duties, taxes, or other fees imposed by their country.
  • We cannot predict or control these charges. Contact your local customs office for more information before ordering.
  • Compliance with the laws and regulations of the destination country is the customer’s responsibility. We are not liable for legal breaches.

Package Tracking:

  • An email with tracking details will be sent once your order is dispatched.
  • Track your package’s status and location with this information.

Address Accuracy:

  • Customers must provide accurate shipping information.
  • We are not responsible for delays or extra costs due to incorrect addresses.

Delivery Issues:

  • For issues like lost or damaged packages, contact our customer support within 10 days of receiving tracking information.

Returns and Refunds:

Force Majeure:

  • We are not responsible for shipping delays caused by events beyond our control, such as natural disasters, wars, acts of terrorism, and postal strikes.

Contact Us:

Terms Updates:

  • We reserve the right to modify these shipping terms and conditions at any time. Check this page periodically for updates.

 

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